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Book Zone Book Shop in Fort Mumbai

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Posted On 06-Oct-2016
Rhea

I placed an order with Bookzone and paid double the cost price in order to have it delivered in 4-5 working days. I required the book urgently. However, my order was placed one day late by Bookzone. After continuous follow ups that ended in ambiguous answers my book arrived after 10 days. Not once did Bookzone apologise or inform me about the delay. Moreover I was blamed for causing the boss trouble for expecting the book to arrive on time. When I asked to speak to the manager the representative was dishonest with me and said he was away. I finally spoke to rude manager who did not take responsibility for the delay and was neither understanding nor apologetic in the least. Bookzone refused to justly compensate for the delay. I had a terrible experience and did not get the value for my money even though I paid double for the expedited delivery. The staff was extremely unprofessional and nothing was done in a timely manner.

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